Get Proposal ↗

Payment & Refund

Clear payment terms.
No surprises.

Our existing payment, scope and handover terms, brought together for easier reference.

Payment & Refund — illustrative design concept

This page brings together the existing payment, scope and handover provisions from our Terms & Conditions. Your agreed project proposal also sets out the applicable scope and payment milestones.

7. Payment Terms

Payment terms apply to all services unless a separate written agreement states otherwise. By making a payment to Sync Soft Solution, you accept the billing structure and payment rules outlined below.

7.1 Project Initiation & Advance Payment

  1. All projects generally require an advance payment before any work begins.
  2. For most service engagements, project work starts only after confirmation of payment and scope approval.
  3. The remaining amount is payable according to agreed milestones, billing schedule, or before final delivery and launch.

7.2 Non-Refundable Policy Non-Refundable

  1. Once work has started, all payments made are strictly non-refundable.
  2. This includes planning, strategy, research, design, development, ad setup, campaign work, content creation, consultation, setup, or technical implementation.
  3. Advance payments, milestone payments, and partial or full service fees already paid cannot be reversed once execution has begun.

7.3 Payment Modes

  1. Payments may be accepted through bank transfer, UPI, PayPal, or other approved payment methods.
  2. International clients are responsible for applicable transfer fees, conversion charges, taxes, and intermediary banking costs.

7.4 Invoices & Due Dates

  1. Invoices are payable within the due period mentioned on the invoice unless otherwise agreed in writing.
  2. Late payments may result in project delays, suspension of service, restricted support, or access limitations until dues are cleared.
Important: Sync Soft Solution reserves the right to suspend work or pause live services if payments are overdue. We are not liable for losses caused by such service disruption arising from unpaid invoices.

8. Scope Changes & Additional Work

Any work requested outside the original approved scope will be treated as additional work and may be billed separately. Scope changes may affect project timelines, cost, delivery sequence, and support terms.

  1. Any new features, extra pages, new revisions, redesign requests, extra campaigns, or strategy expansions may require a revised quotation.
  2. Additional work will begin only after confirmation and may require partial or full advance payment.
  3. Once additional work has started, related payments are also non-refundable.

9. Delivery, Access & Handover

Final files, code, credentials, design assets, ad accounts, deliverables, reports, or transferred materials are normally handed over only after full and final payment has been received.

  • Partial previews, testing links, or working drafts do not constitute final handover.
  • Sync Soft Solution may withhold final access, deployment, source files, or administrative rights until outstanding dues are cleared.
  • In case of chargeback, disputed payments, or unpaid work, we may revoke or suspend access where permitted.

10. Hosting, Renewals & Ongoing Services

For hosting, maintenance, SEO retainers, ad management, or ongoing support services, billing may be monthly, quarterly, or annual as agreed at the time of purchase.

  • Recurring services are billed in advance unless otherwise stated.
  • Missed renewals may result in downtime, suspension, expiry, or loss of continuity depending on the service provider’s policy.
  • Third-party platforms such as hosting companies, domain registrars, ad networks, and software vendors may apply their own service terms.

Sync Soft Solution is not responsible for third-party outages, suspension by external platforms, or losses caused by delays in renewal where payment or approval has not been received on time.